Richard is absolutely amazing. He moved my tiny house on wheels into a VERY difficult and tight spot. Months before the move, he talked me through his plans on how he was going to move it and even visited the location beforehand on his own time to make sure it was doable. He was incredibly accommodating with timing and was very understanding throughout the entire process, despite the difficulty and unique nature of this move. The day of, he troubleshooted a few hiccups and thought through solutions, when he very easily could've left and given up. The move took a few hours since it was such a tough situation, and I felt the price was very fair and honest. I trusted him completely and I am very grateful for his hard work and kind attitude - very glad I found him. I 100% recommend and will most certainly be hiring him again. Thank you again, Richard!
I cannot begin to express the gratitude i have for this company. Richard who has been working as a tower for over 35 years, used his quick wit and years of experience to get us out of a sticky situation. I reversed into the side of the rode en route to Mt. Diablo at quite a weird angle, with half the car stuck in a creek and the other half on the road. Richard helped get us out after many unsuccessful tries because the angle of the car was stuck in such a weird place. But thank god he didn't quit. I DONT KNOW HOW but he managed to get a car that was halfway stuck in a creek/rocks onto the road WITHOUT any mechanical damages to the car. Sure there are minor cosmetic damages under the frame but they are barely noticeable. I was able to drive home safely thanks to Richard, I'm glad i called Ace Sierra Towing :) !
One of my cars acted up yesterday morning so I had to call for a flatbed to get it out to my mechanic in Hayward. Thanks to my AAA membership, an otherwise $200 tow didn't cost me anything this time. The flat bed truck that arrived was a really nice one too. I've never ridden in a Nissan flat bed before and this thing was pretty impressive with it's large window area. It was easily the nicest tow truck I've ever been in.
Anyway, the reason that I'm reviewing Ace Sierra is because the tow truck driver I had was so cool! Broken down on the side of the road, I didn't know what to expect, but when he got there, he was really great and it turned out that he was a car guy too.
Jarad (spelling?) had the greatest personality and was a true professional. He genuinely cares about his customers and went above and beyond the call of duty. Everything he did had a little extra care. I had the greatest time talking to him on the way to Hayward and he truly turned a potentially painful occasion into a pleasant one. I didn't want to impose, but after we left the car with my mechanic, he even dropped me at BART. This alone would have impressed me, but he was having some health problems with a bad back and yet went out of his way to be awesome. Beyond cool! He is truly an asset to the company and I hope that they appreciate him.